Service Policy

Ordering
You have a few different ways of ordering products from Kromkendama.com. If you are sitting in front of the screen you can either go directly to our online shop, or merely write an email at kendama@kendama.dk with your order. Do you need further product information than what the webpage supplies, or you are not completely at home in this digital world, you are more than welcome to call us at +45 61 30 26 82 or contact us by email at kendama@kendama.dk.


After your order has been made, it is no longer possible for you to acces the contract of your order on our website. If you wish to receive a new copy of your order via e-mail, please write us with your order number and name at kendama@kendama.dk with such a request. All prices at Kendama.dk is including Danish VAT and all fees and tariff.


Payment
At Kromkendama.com you are able to pay with the following cards:

  • Dankort, VISA, American Express, Mastercard, Maestro, Diners Club
  • Discover, Cirrus, Google Wallet and JCB

Furthermore you can pay via PaPal.

Delivery
If your ordered products are in stock, we will send your order the samme working day as we receive your payment on our account. For most Danish adresses the package is then delivered the following day.

See shipping time for international shipping in our Shipping Information. Is your entire order or part of it not in stock, Kendama.dk reserves the right to cancel the order or part of this. Before doing so we will of course contact you with a new offer. Therefore please type your real telephone number and e-mail adress, so we are able to inform you of possible changes in your order.

Kromkendama.com can not be held responsible for delayed deliveries and is without responsibility for any loss to the buyer due to missing delivery, unless customary rules of Danish law says so.

Colours
Since some colours on product pictures are altered digitally, there might appear a difference in the colour seen at Kendama.dk and that of the real product. Besides from this the screen resolution and colour settings on the used computer may also affect the coulors of the products.

Freight price
All orders made at Kromkendama.com are send with and delivered by Post Danmark or by Post Danmark's partners. The freight price is calculated from the weight of the specific products. In order to spare the postmans back, the maximum weight of one package is set to 20kg. If you wish to order more than this, the order will be split up into more packages. We charge Post Danmark's present rates. Se rates in our Shipping Information or at 
www.post.dk. Besides from this we charge a small handling fee.

Export
If an order is wished transported out of Europe (here among Greenland, the Faroe Islands and Norway), the Danish VAT is automatically subtracted = 20% of selling price. If an order is to be delivered outside of the EU buyer will pay customs duty. If you purchase your order in Denmark and transport it to your residence outside of the EU yourself then Kromkendama.com will not refund the Danish VAT on this order.